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Live Sale Guide and Procedures

Icon for questionWhat is a Live Sale?

Every day, we broadcast LIVE on social media platforms such as TikTok and Instagram. Our anchors curate a stunning showcase featuring our finest crystals, allowing you to shop in real-time.

Icon for questionHow do I shop the Live Sales online?

Step 1: Join the Live Sale on Instagram or Facebook.

Step 2: Request to see an item and comment "C (price)" or "Claim (price)" to claim!

  • If the item is already requested, that person has 'dibs,' but be sure to put in a backup claim!

Step 3: For first time buyers - After your first claim, head to our website to create an account, and message our Instagram the email address linked to your account. Click here to create an account.

  • Shopped our website before? All you have to do is send us your email address!

Step 4: For all buyers - We create your invoice and send it to your email.

Step 5: Complete the checkout and wait to receive your amazing new crystals from our Live Sale!

Icon for questionWhat time are the shows?

Every Saturday, we release a new schedule for our Live Sales. Our shows are scheduled daily, though timings may vary from week to week. Occasionally, a show might be canceled due to unforeseen circumstances.

Icon for questionHow do I make a claim?

Three ways to claim your crystals:

1) An anchor will ask for requests to see an item by asking for the number corresponding to the item. The first person to request has first "dibs" on the item. All other shoppers have "backup dibs." The customer can either claim or pass on the item shown, but claims will be considered in respect to the order in which the requests were made.

2) If someone passes up an item, that item is up for grabs unless specified by the anchor. This includes commenting "pass," offering it to the next person, or the requestor leaving the live. At this point the item can be backup claimed. A backup claim can be requested at any time.

3) An anchor may offer items as straight claims. This means that anyone can claim the item and there are "no dibs."

*Please be aware that YOUR comment will always appear first on YOUR screen, however this is not how comments display on the anchor's side. Your comment may NOT be displayed first on THEIR screen.*

Icon for questionWhen are invoices sent?

Your invoice will be sent to you on the same day as the show. The invoice will include a 10% discount if your order is over $30, and paid within 24 hours of receiving the invoice. If the invoice is not paid within 24 hours, the 10% discount will be removed.

Icon for questionHow long do I have to pay an invoice?

All invoices must be paid within 2 weeks or your order is canceled. Your invoice will be sent to you on the same day as the show. The invoice will include a 10% discount if your order is over $30, and paid within 24 hours of receiving the invoice. If the invoice is not paid within 24 hours, the 10% discount will be removed.

Icon for questionHow much is shipping?

Shipping cost is calculated by the weight of your order.

Icon for questionWhen will my order be shipped?

Orders ship within 1-2 business days and shipping speed varies by carrier.

Icon for questionCan I add items to my invoice?

1-2 items may be added to a Live Sale order at our discretion only. Orders from our website cannot be combined with Live Sale orders.

Icon for questionWhat is the Live Sale etiquette?

  • Conversation during the Live should be positive and stay focused on the crystals that are for sale. 😍 We want everyone to enjoy their time shopping with us and need to allow adequate time to show all the beautiful items. If you have any questions or comments regarding Live Sale orders, shipping, procedures etc. please DM us on Instagram. All other questions unrelated can be e-mailed to shop@crystalrivergems.com

  • If you have to leave the live at any point and you have requests, please let the anchor know that you are leaving, and when you come back in.

  • Please do not request to see items, so that they can become availale for other viewers. Only request items that you are personally interested in.

  • Unkind comments will not be tolerated. Such comments will result in being removed from the live stream and may result in being blocked depending on the severity of comments. CRG reserves the right to make this determination. Be kind to your fellow customers and sales staff please. 😍

  • The exact methods and procedures during the Live Sale will vary by anchor. Each anchor has their own individual style and talents, and that's why we love them! They may slightly adjust procedures at their discretion.

*All policies are subject to change. We will adjust policies to meet the needs of CRG and buyers.

Icon for questionWhat is the Live Sale Strike System?

Although we prefer not to, sometimes we have to add strikes to an account for different circumstanes in order to maintain the integrity of our shows. If 3 strikes are acquired you may be banned from shopping on our Live Shows.

  • 1 Strike may be given out in the event of items being put back after claiming, late payment, messaging staff on personal accounts, or other minor issues as needed.
  • 2 Strikes may be given out in the event of items with a value of over $150 being put back after claiming, cancelling orders under $300/non-payment on orders under $300, or unkind behavior towards other participants including customers and staff.
  • 3 Strikes (accumulated or all at once) may result in a ban from our Live Sales. 3 strikes are issued for cancelling or non-payment on orders over $300 or repeated unkind behavior towards other participants including customers and staff.

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